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General Questions -
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Newsletter -
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Ordering -
- Out Of Stock Items and Incomplete
Orders -
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Payment -
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Shipping & Handling -
- Guarantee and Returns -
General
Questions
How often do
you update your web site?
We attempt to update it every weekday, between 7PM and
midnight Eastern Time. When we do, it usually reflects
what we had in stock in the late afternoon on the same
day.
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E-mail Newsletter (The
Someday Times)
How can I
subscribe to your e-mail newsletter?
There are three ways:
1) If you submit
an order or send e-mail to sales@somedayisle.com, you are automatically added to our
e-mail newsletter distribution list. (If you request not
to be added, you won't be.)
2) Click
here to subscribe directly from your browser.
3) Send e-mail to newsletter@somedayisle.com with the word "subscribe"
anywhere in the subject.
How much does
the newsletter cost?
Nothing. It is free.
How can I stop
my subscription to your e-mail newsletter?
Send e-mail to newsletter@somedayisle.com with the word "remove"
anywhere in the subject, and you will be removed from the
distribution list.
If I ask not
to receive the newsletter, do I have to tell you each
time I contact you?
No. Once our database knows that an e-mail address should
not receive the newsletter, the only way to receive it is
for us to override the information manually. Even sending
a message with "subscribe" in the subject line
will not re-activate it.
But I keep
receiving it, even though I have sent a
"remove" request. What's going on here?
You probably receive e-mail at several addresses, and
have sent the "remove" request using an address
that is not the one that was used when subscribing. If
you don't think this is possible, please send e-mail to webmaster@somedayisle.com and we'll try to figure out what is
happening.
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Ordering
If I check the
box that I want to order by FAX or postal mail, when are
the items actually placed on order?
When Someday
Isle receives the FAX or the mail. (There is no other way
this could happen, since we have no way of knowing if you
will ever send an order that you print out.)
I filled out
your form for a credit card order over the Internet, but
never got confirmation that it was sent to you. How come?
For the order
to be sent to us, you must click on the "SUBMIT
ORDER" button at the bottom of the form. Just
leaving the form to go to another web page will not
cause the order to be sent to us. If you have done the
above and have not gotten a confirmation please check
your SPAM folder in your email and always feel free to
email us to double check.
How long do I
have to wait after clicking on "SUBMIT ORDER"
to receive confirmation that my order was sent to you.
You will
usually receive it within 2 to 15 seconds. However,
whether this is a confirmation that the order was sent or
not depends on what kind of order you requested. If you
requested a FAX or postal mail order, a form is displayed
that you must print out and send to us in order for the
order to be entered.
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Out Of Stock Items and
Incomplete Orders
Your web site
listed an item, but after I ordered it, you said it was
out of stock.
It is possible for us to sell out of an item between the
time the site was last updated and the time we fill your
order. This is particularly true of seasonal or very
popular items.
If an item is
out of stock, will you send it later?
This is called
"backordering", where we attempt to get items
that are out of stock when your order is filled.
Normally, we backorder items and send them to you later.
If we are unable to backorder an item, or if we have
backordered it but it is not available, we will let you
know.
What if I need
all of my order sent together, or not sent at all if you
don't have part of it?
Tell us this
in the "Special Instructions" section of the
order form.
If you send
items later, do I have to pay more for shipping and
handling?
No. You will
never be charged more than the shipping and handling fee
would have been if all of the items were sent together.
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Payment
I'm nervous
about sending my credit card information over the
Internet. Is it safe?
Yes. It is as
safe as giving your credit card to a waiter in a
restaurant.
But what about
all the stories I've heard about people stealing credit
card information over the Internet.
We at Someday
Isle do everything we can to keep your information safe.
When placing your order it is very secure. If you do see
any unfamiliar charges on your card please call your
credit card company at once.
But you must
admit that there have been security breaches on the
Internet.
Yes, that is
true. All the hoopla in the press and on TV is about
large business-to-business or military sites which are
quite different from consumer credit card payments. It is
far easier for a waiter to steal your credit card
information than for anyone on the Internet to do it. For
example, a team of researchers wanted to see how safe
"SSL security" is (which is what we and most
other on-line stores use). With a giant super-computer
costing millions of dollars, it took this team six weeks
to decode a single
credit card number. And what they learned is not useful
for decoding other numbers. They must start over for each
one. With this much effort required, it is far easier to
take a job for a week at a gas station and write down
customer credit card numbers.
I understand
this, but I'm still somewhat concerned.
Most credit
card agreements protect the cardholder if the card is
lost or stolen. Check your agreement, and you will
probably find that yours does, too.
For the further
protection of your information, we have gone beyond what
most on-line stores do and have developed procedures that
ensure that your credit card number is never stored or
printed out in its complete form. Read about our Information
Protection System
for details on how we do this.
If I order by
check, how do you handle it?
When we receive
the order with your check, we will fill your order and
pack it ready for shipping to you. If the check is for
over $100 and in some other rare cases, we may not
actually ship the order until your check clears the bank.
In any case, though, the items you have ordered are set
aside for you.
If I pay by
check, will you set aside the items on my order until you
receive it?
When you use
our Internet order form to order by postal mail we
provide a form which, when you print it out and send it
to us, gives you the Internet discount even though your
order was not submitted over the Internet. However, we
have no way of knowing if you will ever send the form and
the check to us. Therefore, it only becomes an order when
we receive them both, and your order is filled at that
time.
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Shipping And Handling
Where can you
send my order?
We ship to
anywhere in the world except to countries restricted by
United States export law. This means that we ship to
virtually everywhere since very few countries are
restricted.
What are your
shipping charges?
See our Shipping page for detailed shipping and handling
charge information.
The rates you
charge for shipping are not the same as UPS or the postal
service. Why is that?
The actual cost we
pay to the shipper is only part of the charge. The other
part is "handling". This covers the cost of the
packing boxes and materials. It also pays the people who
select the items from our store shelves, pack the order,
make the labels, and arrange for shipment.
I live only a
few hundred miles from you. Why should I pay the same
thing as someone a few thousand miles away?
Our rate
structure makes it easy for you to know in advance what
your shipping and handling charge will be. It also
strikes a balance between speed of delivery and cost...
If you live close to us, you get the advantage of
receiving your order quickly without paying express
rates. If you live far away, you don't receive it as
fast, but it costs less than if you had to pay long
distance shipping rates.
I want to buy
a $3.00 item, but the shipping and handling charge causes
this to be too expensive.
Most mail
order catalogs and on-line stores do not even carry
low-cost items. They don't make much money on these, and
they want to avoid the issue of the shipping cost being
greater than the item cost. However, this contradicts
what Someday Isle is trying to accomplish... to provide
the widest possible selection of toys and games to
satisfy our customers. By providing items in all price
ranges, we give our customers the selection they need to
find what is right for them.
Most low-priced
items are purchased as part of a larger order, and
therefore the shipping and handling cost is not an issue.
But customers purchase single low-cost items, too. For
example, we sent a $6.00 item to Australia at a shipping
cost substantially higher than the item's cost. In this
case, our customer made the decision that the extra cost
was worth it in order to have an item that otherwise
could not be easily obtained.
Can I order
over the Internet and pick up my order at your physical
store?
Orders placed in our Internet store can not be picked up
at the physical store. They are automatically shipped as
part of a streamlined process.
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Guarantee and Returns
Do you
guarantee the products you sell?
Absolutely...
If you are not completely satisfied with a product you
buy from us, you may return it within 30 days for a
refund of its purchase price.
How do I
return something?
It depends on
what it is. Send an e-mail to sales@somedayisle.com and we will reply with complete
instructions.
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